Consumer Assessment of Healthcare Providers and Systems (CAHPS) Survey Results
The CAHPS survey asks patients to evaluate their health care experience, including their physicians, drug plans and access to care. This annual survey is sent to our members by the Centers for Medicare & Medicaid Services (CMS). It covers topics that are important to consumers and focus on different areas of quality that consumers have experience with, such as the communication skills of providers and ease of access to health care services.
Seventy percent of the CAHPS survey is comprised of questions regarding member's perception of their interaction with health care professionals. That's why it is important to deliver exceptional service during every patient interaction.
Register for access to the Playbook for Patient Engagement for tips on how to help improve your patient's experience.
2023 CAHPS Results
| 2023 CAHPS Results: Braven HMO | 2023 Results | 2023 CMS National Data Benchmark |
|---|---|---|
| Getting Needed Care Composite (always/usually response) | 79.6% | 80.6% |
| Getting Appointments and Care Quickly Composite (always/usually response) | 75.1% | 77.1% |
| How Well Doctors Communicate Composite (always/usually response) | 91.4% | 91.6% |
| Customer Service (always/usually response) | 89.3% | 90.3% |
| Care Coordination (always/usually response) | 84.7% | 85.4% |
| 2023 CAHPS Results: Braven PPO | 2023 Results | 2023 CMS National Data Benchmark |
|---|---|---|
| Getting Needed Care Composite (always/usually response) | 82.4% | 80.6% |
| Getting Appointments and Care Quickly Composite (always/usually response) | 77.0% | 77.1% |
| How Well Doctors Communicate Composite (always/usually response) | 90.5% | 91.6% |
| Customer Service (always/usually response) | 90.3% | 90.3% |
| Care Coordination (always/usually response) | 84.2% | 85.4% |
CAHPS® is a registered trademark of the Agency of Healthcare Research and Quality.
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